Fairmont The Norfolk Hotel Nairobi, Nairobi

I had a mixed experience at this hotel. On the positive side, the historic building with a lovely patio and comfortable rooms were highlights. However, the prices seemed a bit high. The service was exceptional, but there were a few hiccups here and there. The location was beautiful and peaceful, although some areas lacked loungers. Dining was good but pricey, especially for the quality. Overall, it was a decent stay with room for improvement.

The hotel had some issues with sound insulation in the rooms, making them noisy from corridor and adjacent rooms. The carpets felt dirty, and the shower had weak water power. However, the rooms themselves were large, well-furnished, and comfortable, offering a mix of positives and negatives.

The hotel offers spacious rooms with a large bathroom, dressing room, good size bedroom, and a small 'sitting' room overlooking the courtyard – a comfortable option for guests looking for extra space. However, some rooms may feel dated and in need of refurbishment, with issues like poor water power in the showers and noise from creaking pipes. Room service requests were slow, and the first room allocated had a leaking AC, resulting in a damp ambiance.

The hotel offers fantastic amenities but needs some improvements. The room was spacious and modern, but the carpets felt dirty, and the shower lacked water pressure. Service was friendly but slow. The location is convenient for exploring downtown Nairobi. The dining options were extensive, but the service could be more efficient.

The hotel offers spacious rooms with good amenities, but some areas need improvement. The service is excellent, while the location is ideal for business and relaxation. The dining experience had some shortcomings, but the facilities were satisfactory overall.